| Type | Private |
|---|---|
| Founded | 1997 |
| Headquarters | Santa Ana, California, United States |
| Key people | John R. Hall, CEO Zan Greenwood, COO |
| Website | www.greenwoodhall.com |
Greenwood & Hall is a customer relationship management and marketing firm that provides contact center services for higher education, Fortune 500 companies, non-profit and governmental agencies. Greenwood & Hall operates a contact center network from its headquarters in Santa Ana, CA and also has locations in Irvine, California, Florida, Texas, and New York.
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Greenwood & Hall was founded by John R. Hall and Zan Greenwood in 1997. In 1998, Greenwood & Hall commenced call center operations from a facility in Irvine, California and a partner location in nearby Santa Ana, California. The Company focused on building its call center network during the first years of operations to support the needs of the direct response television industry and large television infomercials.
In 2000, the Company expanded its operations to include customer relationship management, logistics, fulfillment, and other related services as demand for the outsourcing of these services continued to increase significantly.
The Company relocated its corporate headquarters in August 2002 from Irvine to Santa Ana, California. During that same year, Greenwood & Hall formed a joint venture with Houston, Texas based Marketouch Media, Inc. Known as Marketouch Media Call Center Solutions.
In the fall of 2006, the Company announced an expansion of its services and infrastructure and to accommodate significant new demand within higher education. In October 2007, Greenwood & Hall acquired the Financial Aid Solutions (FAS) Division of Nelnet, Inc.
Greenwood & Hall has played a role in donation processing, event planning and logistics support with the following major national events and fundraising organizations:
Greenwood & Hall has multiple divisions:
Greenwood & Hall provides marketing and call center services for higher education institutions, including:
Greenwood & Hall provides outsourced call center and logistics services to major non-profit organizations and governmental agencies. Services include:
Greenwood & Hall works with organizations such as the American Red Cross, Idol Gives Back, Stand Up To Cancer and Habitat for Humanity and has provided call center, logistics and event management support for recent United States Presidential campaigns, the National World War II Memorial Dedication, the 2005 White House Conference on Aging and the opening of the National Museum of the Marine Corps.
Greenwood & Hall works with major consumer brands, offering call center, customer service and payment processing solutions including:
Greenwood & Hall currently works with Joint Juice, DirectTV and Starz and has worked in the past with Rubbermaid, Sharp, Sanyo and Oregon Scientific.